SOCAN offices will be closed on November 6 for an all-staff professional development day.
Membership services will be unavailable from 8:00 a.m. to 8:00 p.m. You can submit queries through the member portal via Cases or email members@socan.com. Emails will be answered within 3-5 business days the following week.
The phone lines will re-open on Monday November 9th at 8am ET. You can email us at members@socan.com and we’ll get back to you in 3-5 business days.
You can submit queries through the member portal via Cases or email members@socan.com. Emails will be answered within 3-5 business days the following week.
Thank you for your understanding.
For your SOCAN related questions we encourage you to consult SOCAN’s extensive FAQ section.
For more resources including educational videos, articles, tutorials, and guides please visit SOCAN Academy.
You can also find useful information about processes and agreements in our Resource Centre.
If you’re unable to find an answer, or if your question is query related, please call our information centre at 1.866.307.6226 or email members@socan.com. Phone calls are answered Monday – Friday from 8am to 8pm ET.
SOCAN continues to work remotely and cannot accommodate walk-in guests.
If you would like to meet or speak with a SOCAN Creative Service representative, or you’re looking to have SOCAN speak at a conference or event, please email CreativeServicesCreatifs@socan.com.
If you are a SOCAN member and would like to file a formal complaint, please follow the Conflict Resolution Procedure.
